Business Services

Getting a Major HR Systems Program Back on Track

ClientCleanaway

Brand
Industry
Region
Headquarters: Cleanaway; Infrastructure & Utilities; Australia (Nationwide); Melbourne, Australia

Australia's largest waste management company, operating complex nationwide infrastructure with thousands of employees across collections, processing and corporate functions.

The Challenge

A Transformation Program at a Critical Juncture

A major HR systems transformation had reached a critical point in its delivery - one that called for an independent strategic review to re-align the program and ensure it landed with the intended impact.

Independent Strategic Review Delivered

Program Workstreams Assessed

Program Back on Track

Our Approach

Independent Strategic Review

Spearsage conducted a deliberately broad, evidence-based diagnostic structured to surface root causes rather than symptoms - operating across five structured areas.

Program Diagnostic

Assessed current state against original plan and governance framework, identifying root causes of delay and distinguishing structural issues from execution gaps.

Integrated Timeline & Sequencing Review

Reviewed end-to-end program timeline for logical sequencing and dependency accuracy, identifying bottlenecks and recommending reprioritisation to restore momentum.

Testing & Integration Assessment

Evaluated testing approach and system integration checkpoints across all workstreams, identifying gaps posing risk to data integrity and process continuity.

Change Management Embedment

Assessed change management structure and recommended more deliberate embedment into program governance, ensuring people readiness kept pace with technical delivery.

Targeted Recommendations & Roadmap

Synthesised diagnostic findings into a practical, prioritised roadmap to recovery - presented directly to key program stakeholders to ensure leadership alignment.

Results

Decisive Outcomes Across Every Program Challenge

The strategic review delivered clarity the program team didn't have going in and a clear, executable path to recovery with stakeholder confidence restored. "Cleanaway engaged Spearsage to assist with a re-baselining of our HRIS implementation project and assistance with recruitment of a new Program Manager. It was a critical time for our project and the Spearsage team were professional and efficient in assisting us with our requirements." - Michael Dodd, Head of HR Systems & Services

Workstreams Reviewed

Clear Roadmap Delivered

Root causes of delay and misalignment identified through structured evidence-based diagnostic
Sequencing restored across workstreams, addressing downstream bottlenecks
Change management repositioned as an integrated program discipline
Program back on track with stakeholder confidence restored

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Is your transformation program too close to the problem to see it clearly?

Spearsage delivers the independent clarity that internal teams and embedded delivery partners often cannot provide.